We Care About Your Safety
- 01 Are there any risks?
In order to secure your account we ALWAYS use VPN accurately within your city and country. Secondly, since we use the most reliable ways of security you may be sure that your gold and miscellaneous achievements are properly stored. Thirdly, we never ask our client’s secret question for the account. And finally we do not pay our coaches until your order has been completed.
- 02 Does my account need to be unlocked?
Depends on the option of service you choose. If you choose the selfplayed option for order completion then your account shouldn’t be unlocked.
- 03 Do I lose the access to my account during the order process?
We guarantee the security for your personal account information. That means that all information we have from you couldn’t be shared to anybody else except our company. However, once our player is on your account you don’t have the opportunity to play simultaneously, that's why we ask our clients before order start to make a schedule for convenient playing for both sides.
Our goal is to earn the trust of our clients that is why we always warn about all possible risks and look for a solution to each client's question.
Our company policy is taking care of our clients. Our customer care team is always available to help you with any issue at any time.
You can request a full refund if the service has not yet started. Otherwise, you may receive a partial refund, depending on current order fulfillment, service replacement, or Cakeboost store credit (your choice).