Frequently Asked Questions
1. Why CakeBoost?
What we offer is exactly the same that you obtain! Our work is based on the notions of openness, transparency and responsibility, hence such fast and qualified services with a personal approach to each customer are delivered timely and in a due manner.
2. How can I contact Cakeboost?
You can contact us via any following platforms: Discord: Cakeboost#9024 (preferable); Skype: live:support_51317; E-mail: [email protected]; Facebook: m.me/CakeGamesExp Telegram: t.me/cakeboost
3. How can I pay?
Choose the service => Add it to the shopping cart => Checkout => Make a payment => Get the service => Enjoy!
4. What currency do we use for payment?
As we run our business mostly in the USA and the EU, we accept both USD ($) and EUR (€).
5. What are the methods of payment?
You may ask our operators to make a purchase. The most common methods of payment for our customers are Stripe, Unitpay, Fondy, Paymentwall and Coinbase through our website, but we also use other methods: 1) Paypal; 2) Skrill; 3) G2G. Visa / Mastercard will be available soon.
6. What should I do after the payment?
In case you have not left any contact information in the order form or such information is invalid, feel free to contact us via Discord: Cakeboost#9024; Skype: live:support_51317 or any other forms of communication.
7. What is the ETA for the service?
You can check the ETA (Estimated time of arrival or execution speed) in a service description. If there is no ETA found, you can always contact our operators! Attention! Our average time of completion does not include circumstances that our company cannot influence (lack of communication with the client, providing incorrect data for order fulfillment, etc.).
8. What is possible to do if I cannot find a service on CakeBoost?
It is not a big deal! Our customer support is always there to help you. They will advise you on any details of the prospective service, including a compatible price and good discount. P.S. Do not forget about our search system you can find in the right upper corner of the website.
9. Why are prices that high?
We carefully observe the current prices for our services on the market and always try to offer you our assistance at the compatible price. The price itself comprises the difficulty, amount of people involved, as well as the time spent for the service. You may be sure that we are those who are inspired with our work, hence our customer support is always ready to make a good discount! Feel free to ask our operators!
10. Is there any discount?
Definitely! Feel free to ask our operators about discounts. For the regular customers we have a 5 – 20 % discount! You can also register on our website and use the Bonus System to get up to 10% Cake Coins cashback for each order.
11. Can I play my account during the boost?
All our services are divided into 2 groups: selfplayed and account shared. The vast majority of services may be done with you playing your character (do not forget to inform the operators that you would like to join our teams playing yourself). There is also a second group of services, which may be delivered in a timely and due manner only in the form of account sharing.
12. What is account sharing?
Due to the complexity of some services, we urge our customers to choose an account sharing type of service delivery. It implies the providing of your account information to our operator. After a while, the booster will ask for unlock. There are 2 ways to unlock: 1) Simple authenticator / SMS-code; or 2) A website unlocking.
13. How do I know that my account is safe?
First of all, in order to secure your account, we use VPN accurately within your city and country. Secondly, since we use the most reliable ways of security you may be sure that your gold and miscellaneous achievements are properly stored. Thirdly, we never ask our client’s secret question for the account. And finally, we do not pay our coaches until your order has been completed.
14. I don’t like the performance of my order.
Our policy implies that we are a customer friendly company and although we do our best to make our clients happy, so as to complete the order fast, we are also aware of certain difficulties a customer may face while being served. If you have found that the service was done in an inappropriate way do not hesitate to contact our operators.
15. Can I cancel my order and get my money back?
Our policy implies that we are a customer friendly company, which is aware of certain difficulties a customer may face while being served. If you either paid for a service, but for some reason you do not do it anymore, or you have simply changed your mind, refund is available before the beginning of the service. Besides, where the boost does not match with the description, you are also granted the right to obtain a refund. Check out our refund policy here.