Refund policy | Cakeboost

Refund Policy

1. Return due to incorrect or accidental payment

If you paid a wrong service (not the one you wanted), or payment was duplicated (payment of the same service was effected several times).

2. Cancellation of a service

If you paid for service but, for some reason, you do not need this very service anymore, or you simply changed your mind – refund will be possible before the start of implementation of this service.

If you want to get a refund, please contact us via:​​​​​​​

And provide us with the following information:

  • Full name;
  • Order number;
  • Order date;
  • Sum you paid;
  • Reason of appeal;

Please keep in mind that refund takes around 2-4 weeks after the form is sent.

3. Not completed service or emergency

If we did not complete the service for any reason, we can offer an alternative solution to the problem:

  • You have the right to cancel your order after the start of the service and ask for a partial refund. In this case, the amount of the refund will be proportional to the volume of the unfinished services.
  • Replacement of service with the other one the cost of which does not exceed the cost of the service already paid (or multiple services).
  • In addition, we can complete the service later, if you agree.
  • If the service is replaced with a cheaper one, we will refund the difference between the service cost.
  • Full refund of the amount of service wasn’t started.
  • In case if customer conducts business dealings with one of our performers sneakingly we have a right to terminate the service. The amount of the refund will be proportional to the volume of the unfinished services.
  • The Customer has the right to initiate a dispute within 30 days from the date of payment.
  • Disagreements and misunderstandings.
Attention

If a service was delayed and completed we do offer some kind of free service but no refund is possible.

If a service has been already started, we refund only part of the amount paid.

If the service is completed for 100% any kind of compensation is impossible.